Help centre
How can we help?
Quick answers about booking, paying and cancelling. Still stuck? A real person answers on WhatsApp.
Booking
Booking a stay
How do I book?
Search your city, open a property and pick a room. Choose your dates and guests, then pay. That is it.
When is my booking confirmed?
Right after you pay. You get a confirmation by email with your booking number and the property address.
Is the price per night?
Yes. Every price on Tourbolts is per night. You see the full total before you pay.
Do I need ID at check-in?
Most properties ask for a valid ID. The name should match the name on your booking.
Payment
Paying for your stay
How can I pay?
By card, bank transfer or USSD. Payments are processed securely by Paystack.
My payment failed. What now?
You have not been charged. Try again, or switch to bank transfer or USSD. If money left your account, message us on WhatsApp with your booking number.
Do I pay the property directly?
No. You pay Tourbolts when you book. We pay the property after you check in.
Changes
Cancelling or changing a booking
How do I cancel?
Sign in, open My account, then your bookings. Choose the booking and cancel it. The room page shows the cancellation rule before you pay.
When do I get my refund?
We start your refund the same day you cancel, if your booking qualifies. How fast it lands depends on your bank.
Can I change my dates?
Message us on WhatsApp with your booking number and the new dates. We will check with the property.
Own a hotel or apartment?
See how to list it and get paid every week.